Terms and conditions.

“I”, “me” and “my” mean Norwich Website Design Ltd, registered in England (company number 17355394), registered office 21 Cranleigh Rise, Eaton, Norwich, NR4 6PQ. “You” means the client.

These are business terms. I work with businesses, not consumers, and these terms are written on that basis. If you’re engaging me as a private individual rather than for a business, tell me before we start, because some of what follows would need to work differently.

These terms apply to the work I do for you unless we’ve both signed something different in writing.

I’ll do the work we agree in the quote or brief: the design, the build, and whatever else is written down. Professional copy is created for you as part of the build, and you have the final say on every line. If you want something that wasn’t in the agreed brief, that’s fine, it’s just new work, and I’ll quote it before I do it. You’ll always know the number before I start.

A build runs on your input. I need your feedback at each stage, your sign-off before I move on, and any material only you can provide.

Images are usually the one. If you already have photography, brilliant. If you don’t, I can source stock imagery or create images with AI, which may carry an additional fee depending on what’s involved, and I’ll quote it before I start. What I’ll always recommend, though, is a professional photographer or videographer if the budget stretches to it. Pictures of your actual business beat anything I can buy or generate, and it shows.

If the project stalls waiting on something from your side for a long stretch, I may need to pause it and pick it up when you’re ready, around my other commitments.

A typical build is around six weeks, but that depends on the project and on how quickly feedback comes back. Dates I give you are honest estimates, not guarantees, and things like late content or extra rounds of changes move them. I’ll always tell you if something’s slipping.

Prices are as quoted, and all prices are plus VAT. Website builds are split 50/50: half up front to book the work in and start, half on completion before the site goes live. If half up front is awkward I can split it into monthly payments at no extra cost, if we agree that in advance.

The deposit is due straight away. A project isn’t booked in until it’s paid, and once I’ve started work it’s non-refundable. The balance is due on completion, and a site doesn’t go live until it’s settled. Everything else, other quoted work and the monthly or yearly invoices for managed hosting and care plans, is due within 30 days.

Late payments accrue statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. I’d far rather send you a reminder than an interest calculation, so if something’s holding a payment up, tell me and we’ll sort it out.

If my prices change: for anything billed monthly, I’ll give you at least 30 days’ written notice before a new price applies, and you’re free to give notice in that window if it doesn’t work for you. For anything billed yearly, a price change only ever applies from your next renewal, never part way through a year you’ve already paid for.

Care plans and managed hosting are billed in advance, plus VAT, and you can pay monthly or yearly. Current rates for both are on the care plans page. Hosting and care start on the day your site goes live, not before.

Paying monthly, there’s a minimum term of three months. After that it rolls on, and either of us can end it with 30 days’ notice.

Paying yearly costs less than twelve months paid monthly, and in exchange it’s a commitment: you’re booking the whole year, and I’m holding the discount and the capacity for it. If you leave part way through a year, the remainder isn’t refunded. If that’s the wrong trade for you, take the monthly option instead, which you can leave with 30 days’ notice after the first three months.

A yearly plan renews for another year unless you tell me otherwise. To stop it renewing, let me know in writing at least 30 days before your renewal date. If the price is changing, I’ll tell you before the renewal, and the new price applies from that date.

Included hours are for that month, don’t roll over, and cover amendments and small changes; anything larger I’ll quote separately, so you always know the number first. That’s the same on a yearly plan as a monthly one.

If an invoice is more than 14 days overdue I’ll write to you and tell you plainly what happens next. If it’s still unpaid 14 days after that, I may suspend the site and the services until it’s settled. I’d much rather not: suspension is a last resort and I’ll always speak to you first. Once payment clears I’ll restore everything promptly and at no extra charge. Suspension doesn’t cancel the plan or the money already owed.

If I didn’t build your site, I’ll need to look at it before I can confirm which plan suits it.

When the final invoice is paid, the finished website is yours: it’s built on WordPress, it’s your content and your code, documented, and you can take it anywhere. You’re responsible for licensing any third-party material you supply or ask me to use, such as fonts and stock images. I keep the right to reuse general techniques, code patterns and know-how.

Most builds also lean on a few premium plugins. The ones I reach for most are Advanced Custom Fields Pro, SEOPress Pro and Gravity Forms. While I look after your site, those run on my licences. The licences are mine and they don’t transfer: if you move the site elsewhere the plugins carry on working, but they stop receiving updates and support until you take out your own, and plugins that have stopped being updated are one of the most common ways a site eventually gets broken into. If you ever do move, I’ll tell you exactly which licences you need and what they cost, so it isn’t a surprise.

I also keep the right to show finished work in my portfolio and marketing. If you’d rather I didn’t, just tell me in writing and I won’t.

Some of what your site depends on, I run. Hosting is mine: I choose the platform, I manage it, and if something goes wrong with it, sorting it out is my job. What I can’t do is promise it will never go down. No hosting anywhere is immune to that, so I don’t offer an uptime guarantee, and where a plan includes uptime monitoring that means I’ll know about a problem quickly, not that one will never happen.

The rest, I don’t run: plugins, payment providers, email services, domain registrars, and the other tools a site leans on. I’ll recommend good ones and set them up properly, but their availability, their terms and their costs are theirs, not mine, and I can’t be responsible for their outages or their changes.

I’ll do the work with reasonable care and skill. I can’t guarantee specific business results, search rankings or visitor numbers, because those depend on far more than the website. Nothing in these terms limits liability for anything that can’t legally be limited, such as death or personal injury caused by negligence, or fraud.

Beyond that, my total liability in connection with a piece of work is capped at the fees you’ve paid me for it in the twelve months before the claim.

You can cancel a project at any time. If you do, you pay for the work done up to that point, and anything already invoiced stays due. Care plans and hosting end as described in section 6.

I can also stop work if invoices go unpaid or if the working relationship becomes unworkable, and I’ll tell you plainly if we get near that. If I end things for a reason that isn’t your fault, I’ll refund anything you’ve paid for services I haven’t yet provided.

When a plan ends, the site is yours. I’ll give you a final full backup, and I’ll do what I can to help you or your new developer pick it up from there. How much work that involves varies enormously from one site to the next, so where it’s going to take real time there may be a fee for it. I’ll always tell you what that is before I do anything, so it’s never a surprise. I keep your backups for 30 days after a plan ends, in case something’s been missed, and then delete them. If you need me to hold them longer, ask and we’ll agree it in writing.

I’ll keep anything confidential you share with me confidential, and you’ll do the same for anything I share. How I handle personal data is covered in the Privacy Policy. Where I handle personal data on your behalf as part of the work, we’ll both do what UK data protection law requires.

Where I host your website or otherwise handle personal data on your behalf, I do so as your data processor and you remain the data controller. That relationship is set out in a separate data processing agreement, which forms part of these terms. Ask me for a copy at any time.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms turns out to be unenforceable, the rest still stands. I may update these terms from time to time; the version that applies to your project is the one in place when we agreed to work together.