Terms and conditions.

“I”, “me” and “my” mean Norwich Website Design Ltd, registered in England (company number 17355394), registered office 21 Cranleigh Rise, Eaton, Norwich, NR4 6PQ. “You” means the client. These terms apply to the work I do for you unless we’ve both signed something different in writing.

I’ll do the work we agree in the quote or brief: the design, the build, and whatever else is written down. I write the words for your site as part of a build, and you have the final say on every line. If you want something that wasn’t in the agreed brief, that’s fine, it’s just new work, and I’ll quote it before I do it. You’ll always know the number before I start.

A build runs on your input. I need your feedback at each stage, your sign-off before I move on, and any material only you can provide, mainly images. I don’t supply photography; you source it, and I’ll happily point you to a good photographer or generate placeholder imagery in the meantime. If the project stalls waiting on something from your side for a long stretch, I may need to pause it and pick it up when you’re ready, around my other commitments.

A typical build is around six weeks, but that depends on the project and on how quickly feedback comes back. Dates I give you are honest estimates, not guarantees, and things like late content or extra rounds of changes move them. I’ll always tell you if something’s slipping.

Prices are as quoted, and all prices are plus VAT. Website builds are split 50/50: half up front to book the work in and start, half on completion before the site goes live. If half up front is awkward I can split it into monthly payments at no extra cost, if we agree that in advance.

The deposit is due straight away. A project isn’t booked in until it’s paid, and once I’ve started work it’s non-refundable. The balance is due on completion, and a site doesn’t go live until it’s settled. Everything else, other quoted work and the monthly or yearly invoices for managed hosting and care plans, is due within 30 days.

Late payments accrue statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. I’d far rather send you a reminder than an interest calculation, so if something’s holding a payment up, tell me and we’ll sort it out.

Care plans and managed hosting are billed monthly or yearly in advance, plus VAT. Paying for a year up front costs less than paying monthly; the current rates for both are on the care plans page. There’s a minimum term of three months, and after that they roll on with 30 days’ notice on either side.

Included hours are for that month, don’t roll over, and cover amendments and small changes; anything larger I’ll quote separately. If I didn’t build your site, I’ll need to look at it before I can confirm which plan suits it.

When the final invoice is paid, the finished website is yours: it’s built on WordPress, it’s your content and your code, documented, and you can take it anywhere. You’re responsible for licensing any third-party material you supply or ask me to use, such as fonts and stock images. I keep the right to reuse general techniques, code patterns and know-how.

Most builds also lean on a few premium plugins. The ones I reach for most are Advanced Custom Fields Pro, SEOPress Pro and Gravity Forms. While I look after your site, those run on my licences. The licences are mine and they don’t transfer: if you move the site elsewhere the plugins carry on working, but they stop receiving updates and support until you take out your own, and plugins that have stopped being updated are one of the most common ways a site eventually gets broken into. If you ever do move, I’ll tell you exactly which licences you need and what they cost, so it isn’t a surprise.

I also keep the right to show finished work in my portfolio and marketing. If you’d rather I didn’t, just tell me in writing and I won’t.

Some of what your site depends on, I run. Hosting is mine: I choose the platform, I manage it, and if something goes wrong with it, sorting it out is my job. What I can’t do is promise it will never go down. No hosting anywhere is immune to that, so I don’t offer an uptime guarantee, and where a plan includes uptime monitoring that means I’ll know about a problem quickly, not that one will never happen.

The rest, I don’t run: plugins, payment providers, email services, domain registrars, and the other tools a site leans on. I’ll recommend good ones and set them up properly, but their availability, their terms and their costs are theirs, not mine, and I can’t be responsible for their outages or their changes.

I’ll do the work with reasonable care and skill. I can’t guarantee specific business results, search rankings or visitor numbers, because those depend on far more than the website. Nothing in these terms limits liability for anything that can’t legally be limited, such as death or personal injury caused by negligence, or fraud.

Beyond that, my total liability in connection with a piece of work is capped at the fees you’ve paid me for it.

You can cancel a project at any time. If you do, you pay for the work done up to that point, and anything already invoiced stays due. I can also stop work if invoices go unpaid or if the working relationship becomes unworkable, and I’ll tell you plainly if we get near that.

I’ll keep anything confidential you share with me confidential, and you’ll do the same for anything I share. How I handle personal data is covered in the Privacy Policy. Where I handle personal data on your behalf as part of the work, we’ll both do what UK data protection law requires.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms turns out to be unenforceable, the rest still stands. I may update these terms from time to time; the version that applies to your project is the one in place when we agreed to work together.