WordPress help and website repair in Norwich.
Tell me what’s wrong. I’ll tell you straight.
Hacked, broken, slow, or inherited from a developer who stopped answering. Send me the address and what’s happening, and you’ll get a straight answer from a WordPress specialist here in Norwich, not a sales call. From £100 plus VAT.
Site down or hacked right now?
Don’t panic, and don’t start deleting things. Do these three things, then email me.
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01
Write down what you see
The error message, the strange page, the warning from Google. A screenshot is perfect.
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02
Change your passwords
Your WordPress and hosting passwords, if you can still log in. It locks out anyone who shouldn’t be there.
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03
Don’t restore anything yet
A rushed restore can wipe the evidence I need to find out how they got in.
Put “site down” in the subject line and I’ll look sooner. I keep an eye on email seven days a week.
What I fix.
If it runs on WordPress and it’s gone wrong, it’s probably on this list.
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Hacked sites
Cleaned, closed up, and put back together so it doesn’t happen again next week.
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Sites that are down
The white screen, the “critical error” message, the database that won’t connect.
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Sites that have gone slow
The reasons are usually boring and fixable: an overloaded plugin, huge images, or cheap hosting.
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Broken features
Contact forms that stopped sending, checkouts that fail, a page builder that won’t load.
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Sites you inherited
From an agency or a developer you can no longer reach.
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Lost logins
Nobody has the passwords any more. That’s more common than you’d think, and usually solvable.
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Google warnings
“This site may be hacked”, security flags, or pages suddenly dropping out of search.
What happens, and how fast.
Often done the same day. You’ll know the price before I start.
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01
You email me
The address and what’s going on. Even “it’s broken” is enough to start.
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02
I look at the site
And tell you what’s actually wrong, in plain English. Sometimes it’s smaller than you fear.
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03
You get a price
Before any work starts. Quick fixes are often done the same day.
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04
I fix it, then check it
Forms, checkout, speed and security, not just the thing that broke.
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05
You get a write-up
What was wrong, what I did, and how to stop it happening again.
What it costs.
If it turns out to be bigger, you get the number before I do the work, not after. I have never sent anyone a surprise invoice, and I’m not going to start with someone whose site is already on fire.
If the honest answer is that the site is past saving, I’ll say that too, and tell you what a rebuild would cost instead.
Why WordPress sites break.
None of these are your fault. They’re just what happens when nobody is looking after a site.
Almost every rescue I do comes back to the same few causes.
- Updates nobody ran. Out-of-date plugins are the most common way in for hackers.
- Updates somebody ran without checking. One plugin update can quietly break another.
- Cheap hosting that can’t cope with traffic, or isn’t kept secure.
- Too many plugins, often doing jobs the site doesn’t need any more.
- No backups, which turns a small problem into a big one.
And then, never again.
Most rescues have the same cause: nobody was looking after the site. Once it’s fixed, a care plan keeps it fixed, from £50 a month plus VAT, covering updates, backups, security and hosting. It’s optional, and I’d rather mention it now than sell it to you at your worst moment.
Local help, without the wait.
I’m based in Norwich and have been fixing WordPress sites for businesses across Norfolk since 2005. When your site breaks, you deal with me directly: no ticket queue, no call centre. Most rescues are done remotely, so I help businesses all over the UK, but if you’re local and it’s easier to show me, I’ll come to you.
Questions people ask.
How quickly can you look at my site?
Usually the same day, and the next working day at the latest. If your site is down, say so in the subject line and I’ll look sooner.
Will I lose my content?
Almost never. I take a full backup before I touch anything, so whatever happens, nothing gets worse.
My site was hacked. How did they get in?
Usually through an out-of-date plugin or theme, or a weak password. I’ll find the way in and close it, not just clean up the mess.
Do I have to move my hosting to you?
No. I can fix your site wherever it’s hosted. If your hosting is part of the problem, I’ll tell you, and you can decide what to do.
Can you fix a site someone else built?
Yes, that’s most of what rescue work is. I’ve worked inside sites built every way imaginable, including Elementor, Divi and Bricks.
I don’t have my logins. Can you still help?
Usually, yes. Between your hosting company and your domain registrar, there’s almost always a way back in.
Send me the address and what’s happening.
The more detail the better, but even “it’s broken and I don’t know why” is a fine place to start.
